Privacy statement
Centerdesk NM app and nm.centerdesk.nl · updated on 2 November 2026
Who
Centerdesk's network manager (nm.centerdesk.nl) and the Centerdesk NM app are built and run by EVweb BV / Centerdesk. They are for Centerdesk's IT administrators and for people at Centerdesk's customers who may see their own company's status. Accounts are made by invitation only. EVweb BV / Centerdesk is responsible for the data on this page.
What data, and what for
- Your account. Your name, your email address, your password (only as a one-way hash), your role, which company you may see and when you last signed in. What for: letting you sign in, and showing you only what you may see.
- Your paired phone. A name for the phone, the platform (Android or iOS), the model, the versions of the operating system and the app, the language, the push address from Google or Apple, and when and from which IP address the phone was last in contact. The phone's key is kept on our server only as a value derived from it; the secret for the 6-digit codes is stored encrypted. What for: sending you notifications and sign-in requests, and checking that an answer really comes from your phone.
- Sign-in requests. The time, the IP address of the sign-in, the number to match and your answer. What for: confirming that it is you who signs in.
- Notifications. The messages the app shows: the company's name and what needs attention (for example a failed backup or a device that does not respond), and your push settings (which kinds, between which hours).
- Audit log. What happened with your account (sign-ins, pairings, changes), with the time and IP address. What for: security and spotting misuse.
The network status the app shows (devices, backups, internet connections, computers) belongs to the company concerned. Centerdesk processes it on that company's behalf, under the IT management agreement.
What stays on your phone
- Your fingerprint or face is checked only by your phone itself. The app and we never get any biometric data.
- The app uses the camera only to scan QR codes from nm.centerdesk.nl.
- The phone's key and the code secret are kept in the phone's secure storage (Keychain or Keystore).
- No ads, no analytics or tracking services, no location.
Who we share data with
- Google (Firebase Cloud Messaging, Android) and Apple (Apple Push Notification service, iOS) deliver the notifications. They get your phone's push address and the text of the notification: for a problem, the company's name and what is wrong; for a sign-in request, the IP address it comes from. Google and Apple may process data outside the European Union.
- Nobody else. We do not sell any data.
How long
| Account | As long as you have access. When your account is disabled, your phones are unpaired and you are signed out at once. We delete the account on request. |
| Paired phone | Until you sign out or the phone is removed; then 30 more days |
| Sign-in requests | 1 day |
| Notifications in the app | 30 days |
| Audit log | As long as security needs it |
Your rights
You may see your data, have it corrected or deleted, and object to its use. Email support@centerdesk.nl. You can also file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
You can always unpair your phone yourself: in the app under Settings → Sign out on this phone. How to have your account deleted: see Delete your account.