Help and contact
Centerdesk NM app and nm.centerdesk.nl
Contact
Email support@centerdesk.nl. We answer within a few working days.
Frequently asked questions
How do I get an account?
By invitation only: a Centerdesk administrator makes it, and you get an email to choose a password.
How do I pair my phone?
Install Centerdesk NM. Choose your password with the link from the email: nm.centerdesk.nl then shows a QR code.
In the app, tap Scan QR code and scan it. From then on the app confirms every sign-in. Another
phone: nm.centerdesk.nl → Mobile app → Pair a phone.
I have a new phone, or I lost my phone.
Ask a Centerdesk administrator to reset your pairing. Then sign in with your password and pair the new phone.
I get no notifications.
Check that notifications for Centerdesk NM are on and that the phone has internet. Problem notifications come only
between the hours you choose at nm.centerdesk.nl → Mobile app (08:00–20:00 by default);
outside them you get one summary when your hours start. Sign-in requests always come.
The app asks for Face ID or my fingerprint.
That tells the app it is you. Your phone's passcode works too. A phone without a screen lock cannot open the app.
How do I unpair my phone?
In the app: Settings → Sign out on this phone.
How do I have my account deleted?
See Delete your account.
What happens to my data?
See the privacy statement.